Refund policy

Every Rip Lips Customs lure is made by hand in small batches. We want you to be happy with what lands in your tackle box, so here is how returns work.

30-day returns on unused lures

You can return any in-stock lure within 30 days of delivery as long as it is unused, unfished and in its original packaging. Once a lure has been tied on or been in the water, we can't take it back.

Custom orders are final sale

Lures made to your specifications (custom colors, patterns or builds) are made just for you and can't be returned or exchanged. If something about your custom order isn't what we agreed on, contact us and we'll make it right.

Damaged, defective or wrong items

If your order arrives damaged, has a defect in workmanship, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, your choice, and we'll cover the shipping.

How to start a return

Reach out through our Contact page with your order number and the item you'd like to return.
We'll reply with the return address and instructions.
Pack the lure securely so the hooks are covered, and ship it back. Return shipping is paid by the customer unless the item was damaged, defective or sent in error.

Refunds

Once we receive and inspect your return, we'll refund the purchase price to your original payment method. Refunds usually show up within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded.